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Elements and Performance Criteria

1. Monitor tram/light rail operations
   • Matters for attention book, daily notices and any other documentation are checked for possible impact on daily tram/light rail operations
   • Current status of tram/light rail operations and tactical situations are identified in accordance with organisational procedures
   • Any problems or delays are identified and current situation is noted in accordance with organisational procedures
   • Communication with appropriate personnel is established and/or maintained in accordance with organisational procedures
2. Deal with disruptions and delays to tram/light rail services
   • Disruptions, delays or potential delays are identified through notices or information from appropriate personnel or authorities
   • Contingency plans are developed and implemented to cater for unplanned events in accordance with organisational procedures
   • Tram/light rail service is adjusted to meet operational and customer service requirements
   • Availability of resources to implement contingency plan is confirmed with appropriate personnel and resources are allocated in accordance with organisational requirements
   • Where non- routine delays occur advice is disseminated in accordance with organisational requirements
3. Complete documentation
   • Out of course delays and disruptions are documented in accordance with organisational procedures
   • Completed documentation is filed and stored according to organisational requirements

Required Skills

This section describes the knowledge and skills required for this unit

Required knowledge

Communication protocols for relevant personnel and authorities

Electrical system

Familiarity with depots working

Location of tramlight rail and heavy rail interfaces

Organisational procedures for monitoring and controlling tramlight rail operations

Regulatory requirements

Road rules and traffic signalling system requirements

System geography and limitations

Required skills

Communicate effectively with others when monitoring and controlling tramlight rail operations

Read and interpret instructions procedures and information relevant to monitoring and controlling tramlight rail operations

Work collaboratively with others when monitoring and controlling tramlight rail operations

Work systematically with required attention to detail

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement Assessment must include exercises that demonstrate competent performance of the following in a range of situations identifying organisational documentation related to tramlight rail operations implementing contingency plans for unplanned events following documentation procedures to organisational standards
Context of and specific resources for assessment	Performance is demonstrated consistently over time and in a suitable range of contexts Resources for assessment include access to a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor an appropriate range of relevant operational situations in the workplace In both real and simulated environments access is required to relevant and appropriate materials and equipment and applicable documentation including workplace procedures regulations codes of practice and operation manuals
Method of assessment	As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests Practical assessment must occur through appropriate activities in a simulated environment andor in an appropriate range of situations in the workplace

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Tactical situations may include:	early running, late running, very late running emergency ghost trams no layover no vehicle assigned to a run stopped vehicle ticket machine alarms vehicle not assigned vehicle off route
Disseminating advice may include:	disruption notification service (DNS) passenger information display system (PIDS) passenger information system (PIS) public address (PA) announcements radio short message service (SMS) telephone calls
Appropriate personnel may include:	council representatives customer service staff depot foremen depot starters electrical service provider representatives help desk foremen line officers managers network controllers network officers road traffic authorities rolling stock breakdown crews shift managers track maintenance crews tram/light rail drivers

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